Refund policy

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REFUND POLICY
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Every DigiDice is set up and tested by hand before it ships. Please read this policy before you order.

Defects only
We accept returns for defects only. We don't accept returns if you change your mind, so please check that DigiDice is right for you before you buy.

What isn't covered
Physical damage isn't covered. That includes drops, cracked screens, water damage, and damage from opening or modifying the device.

How to make a claim
1. Contact us with your order number and a description of the problem. We'll try to fix it with you first, since many issues can be solved with a restart or a firmware update.
2. If it can't be fixed remotely, we'll send you return instructions. The device must be sent back to us so we can inspect it. We can't issue a replacement or refund without receiving it.

What happens next
- If we can repair it: we'll refurbish your DigiDice and send it back. A refurbishment fee covers the shipping costs. We'll tell you the amount before we start.
- If we can't repair it: we'll replace it or refund your purchase price.

Refunds go back to your original payment method. Shipping charges from your original order are not refunded.

Contact
Email richdub@gmail.com or use the contact page at digidice.net/pages/contact.